The Art of Focus and Effective Customer Service
Every time I speak on customer service, I start by asking for your worst customer service nightmares- those you’ve experienced… …and those you’ve caused! Over 10 years nearly every customer service...
View ArticleFocus on Sales? Focus on the Customer!
It’s a classic scenario… The fighter runs across the ring like the Tasmanian Devil to unleash his barrage on the calmer, more composed opponent and… …boom! Out go the lights! He’s flat on his back...
View ArticleFull Contact Engagement – in the workplace
Full Contact Engagement means… Strong sense of purpose for everyone in your organization… Leadership at ALL levels, from the front lines to the C-Suite… Clear and open lines of communication- honesty...
View ArticleThe Sensei Leader – 8 Steps to Effective Mentoring
“A teacher concerned only with his own accomplishments teaches to a class of one.” You become the Sensei by focusing mentoring and training others- by developing the talent and potential of the people...
View ArticleWayne’s World Moments and What You Can Do About Them
No- this isn’t a fan page piece or a top 10 list of funny lines from Wayne’s World… Have you ever had one of these moments? You’re about to start a new task or job…or you’re about to step in front of...
View Article“You meet the master in a side street” Can throwing some sticks really reveal...
“You meet the master in a side street. The mind meets with clear insight. A short dialog before embarking on the main road.” ~I Ching I still “throw” the I Ching from time to time. For those who don’t...
View ArticleDo just this ONE thing and change your life in the New Year––seriously!
The most useless words in the English language: “I’ll do it tomorrow.” Haven’t you said this when what you really meant was it will never get done? There are only a few days left in this year. The New...
View ArticleFocus: Mastery is impossible without it!
One of the simplest and yet most difficult keys to personal and professional Mastery is “focus.” I’ve had times in my life when I’ve been highly productive. I’ve also had times when I’ve fully embraced...
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